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Frequently asked questions
Answers about KALXA products, payments, delivery, subscriptions and support.
HELP CENTRE
Common questions
What does KALXA sell?
Digital discovery, business promotion, event technology, creator relationship tools and business software services. The exact commercial offering depends on the product.
How do I know the price?
Prices are displayed by the relevant product or confirmed in writing before payment. Contact us for a quote where a fixed price is not listed.
Can I pay on this website?
This company website currently explains our services; it does not contain a payment checkout. Pay only through an official checkout or payment request supplied for your confirmed order.
Are payments once-off or recurring?
That depends on the service. The checkout or written agreement must specify the amount and frequency before you pay.
How are digital services delivered?
By account access, listing or campaign activation, digital ticket/confirmation or another agreed digital deliverable. See our delivery policy.
Yes. Contact us with your payment reference and reason. We review requests under our refund policy and applicable law.
How do I cancel a subscription?
Use the cancellation controls where available or contact support. See the cancellation policy.
Do you ship physical products?
Not through this company website. Our direct offerings described here are digital services.
Who handles event tickets or creator payments?
The applicable product checkout or agreement should identify the seller/payment recipient and any relevant third-party terms.
How do I contact support?
Email lasie@kalxa.co.za or WhatsApp +2766114909.