Refund policy

Please contact us if you were charged incorrectly, paid twice, did not receive an agreed service, or the service materially differs from the confirmed order. We assess each request based on the order, service already delivered, applicable product terms and South African consumer law.

Email lasie@kalxa.co.za with your name, order/payment reference, date, amount, service purchased and reason for the request. Do not send card numbers, PINs or passwords. We will acknowledge and review the request, and may request additional evidence.

Where a refund is approved, we will explain the amount and arrange it through the original payment channel where available. The time for funds to appear depends on the payment provider and financial institution. Fees or deductions will be explained only where lawful and applicable.

A change of mind does not automatically entitle a customer to a full refund after a custom or digital service has been delivered. This does not limit rights available under applicable law. For tickets or third-party creator transactions, consult the relevant seller or event-specific terms displayed at purchase.