Terms & Conditions

01 · BUSINESS IDENTITY

About KALXA

This website is operated by KALXA (PTY) LTD, a private company registered in the Republic of South Africa.

KALXA develops and operates digital platforms and provides technology-related services for businesses, event organisers, restaurants, independent creators and local communities.

Registered Company Information

Company: KALXA (PTY) LTD
Registration Number: 2026/767893/07
Registered Address: 70047 Zakheni, KwaMhlanga, 1022, Mpumalanga, South Africa
Email: lasie@kalxa.co.za
Telephone: +27 76 611 4909

02 · SCOPE & ACCEPTANCE

Acceptance of These Terms

These Terms and Conditions govern the use of KALXA's company website, its digital platforms and services supplied directly by KALXA.

By registering for an account, purchasing a service, submitting a listing or completing a transaction, you agree to the applicable terms presented to you during that process.

Individual KALXA products may have additional product-specific terms, payment conditions and onboarding requirements.

Where a product-specific agreement applies, it should be read together with these general terms. Any conflict will be resolved according to the applicable agreement and mandatory South African law.

If you do not agree with the applicable terms, you should not proceed with the relevant transaction.

Changes to Terms

KALXA may update these Terms and Conditions as its products, services or legal obligations change.

Material changes affecting an existing contractual arrangement will be communicated where required by law or the applicable agreement. Changes will not retrospectively remove accrued rights or statutory consumer protections.

03 · KALXA TICKETING

Event Ticketing Terms

KALXA Ticketing provides digital tools that enable event organisers to create, publish and manage events, sell tickets and support QR-based ticket verification.

3.1 Ticketing Commission

KALXA's advertised platform commission is 4% per ticket sold.

The commission is calculated using the applicable ticket selling price, subject to the transaction's confirmed payment and settlement terms.

Example Transaction	Amount
Ticket Selling Price	R200.00
KALXA Commission (4%)	R8.00
Balance Before Other Charges	R192.00

The example excludes payment processing fees, taxes, refunds, chargebacks and any other applicable transaction adjustments.

The responsible party for payment processing fees and the final settlement calculation must be disclosed through the applicable checkout or organiser agreement.

3.2 Event Organiser Responsibilities

Event organisers are responsible for the accuracy and legality of the events they publish.

Providing accurate event dates, locations and descriptions.
Displaying correct ticket prices, categories and availability.
Obtaining necessary permissions, licences and venue approvals.
Managing event operations, safety and access requirements.
Communicating event changes and cancellations.
Complying with applicable consumer protection laws.
Providing accurate business and payment information.

3.3 Ticket Buyers

Ticket buyers should review the event details, organiser identity, ticket price and applicable event conditions before payment.

Digital tickets may contain QR codes or other verification information used to confirm entry eligibility.

Buyers must not intentionally duplicate, manipulate, forge or misuse digital tickets.

3.4 Event Cancellation and Refunds

Event cancellation and refund obligations depend on the applicable transaction, the identity of the seller, the event circumstances and South African law.

Where an independent organiser is the seller of the event ticket, the organiser may be responsible for the event and applicable refund obligations.

KALXA remains responsible for any obligations it has expressly undertaken or that apply to it by law.

Additional information is available in our Refund Policy .

04 · PAID EVENT PROMOTION

Featured Listings & Event Boosts

KALXA may offer optional paid promotional services for event organisers.

These may include Featured Event Listings, Event Boosts and other promotional placements.

4.1 Featured Event Listings

A Featured Event Listing provides additional visibility within designated promotional areas of the KALXA platform.

Placement, duration, availability and pricing must be confirmed before the promotional service is purchased.

4.2 Event Boosts

Event Boosts are optional promotional campaigns intended to increase the visibility of selected events.

Campaign pricing, placement and duration depend on the offering selected and the terms presented before payment.

4.3 Promotional Charges

Featured Listing and Event Boost charges are separate from the standard 4% ticketing commission.

KALXA will communicate the applicable promotional price and conditions before accepting a paid promotion.

4.4 No Guaranteed Results

Paid promotional placement does not guarantee a specific number of ticket sales, event attendees, impressions, enquiries or conversions.

Promotional services are subject to available placements, platform policies and the confirmed campaign terms.

4.5 Promotion Cancellation

Cancellation or refund requests for paid promotions will be assessed against the confirmed campaign agreement, services already supplied and applicable consumer protection laws.

05 · RESTAURANT BUSINESS PROFILES

Restaurant Subscription Terms

KALXA provides restaurant business profile services that allow participating restaurants to display business information, media and customer experiences.

5.1 Subscription Pricing

Restaurant Plan	Monthly Fee
Restaurant Standard	R219/month
Restaurant Premium	R299/month

5.2 Restaurant Standard

Standard provides access to eligible restaurant profile and discovery tools.

Features may include restaurant information, image galleries, promotional reels, operating hours, customer experiences and rating QR functionality.

5.3 Restaurant Premium

Premium includes eligible Standard features together with additional engagement insights and visibility tools.

Premium may provide eligibility for Kalxa Stories exposure and available restaurant analytics.

Kalxa Stories exposure does not guarantee a particular editorial article, promotional placement, number of views, customers or sales.

5.4 Billing and Renewal

Restaurant subscriptions are charged monthly according to the plan selected.

The billing date, renewal arrangement, applicable taxes and cancellation conditions must be disclosed before activation.

Where recurring payments are authorised, charges will follow the agreed billing arrangement.

5.5 Cancellation

Customers may request cancellation of their subscription according to the applicable agreement and our Cancellation Policy .

Any statutory rights to terminate a fixed-term consumer agreement remain applicable where required by South African law.

06 · KALXA CREATOR

Creator Platform & Monetisation

KALXA Creator is a digital platform being developed for independent creators, writers, bloggers, artists and other content publishers.

The platform is designed to support content publishing, audience engagement and eligible monetisation through supporter contributions and other features.

6.1 Creator Plans

KALXA Creator offers the following advertised activation pricing structure.

Creator Plan	Activation Fee	KALXA Commission
Free	R0	23%
Standard	R100 once-off	3%
Premium	R150 once-off	3%

Standard and Premium activation fees are once-off payments, not monthly subscriptions.

Payment of an activation fee does not automatically include third-party domain registration, processing fees or other separately disclosed services.

6.2 Creator Revenue Sharing

KALXA's proposed revenue-sharing structure depends on the creator's active plan.

Plan	KALXA Share	Creator Share
Free	23%	77%
Standard	3%	97%
Premium	3%	97%

These percentages represent the proposed platform revenue split before payment processing fees, taxes, refunds, chargebacks and other applicable adjustments.

Final settlement calculations, fee allocation and payment responsibilities must be disclosed before payment functionality is activated.

6.3 Buy Me a Coffee

KALXA Creator is developing Buy Me a Coffee functionality through which supporters may make voluntary contributions to creators.

Buy Me a Coffee is intended to be available across Free, Standard and Premium plans.

The applicable KALXA commission will depend on the creator's active plan.

Availability depends on payment provider approval, successful integration, applicable onboarding and verification requirements.

6.4 Donations and Fundraising

Separate donation and fundraising functionality is planned for eligible paid creator plans.

These features are not included in the Free plan.

Where fundraising is supported, creators must provide accurate campaign information and comply with all applicable laws.

6.5 Exclusive Paid Content

Exclusive paid content and fan membership functionality are planned monetisation features for eligible paid creator plans.

Creators are responsible for content they publish, the accuracy of descriptions and the lawful fulfilment of their commitments to paying supporters.

6.6 Standard-to-Premium Upgrade

A creator who has previously paid the full R100 Standard activation fee may qualify to upgrade to Premium by paying an additional R50 once-off.

This represents the difference between the R100 Standard activation fee and the R150 Premium activation fee.

The discounted upgrade is available only after KALXA verifies the previous successful Standard payment using its payment records or authorised provider verification process.

An unverified, failed, cancelled, refunded or reversed Standard payment does not qualify for the discounted upgrade.

6.7 Premium Custom Domains

Custom domain support is planned for eligible Premium creators.

Domain registration, renewal and external service provider fees may be charged separately where applicable.

6.8 Creator Earnings

KALXA does not guarantee any particular creator income, supporter contribution amount, audience growth or content sales.

Actual earnings depend on supporter activity, applicable commissions, payment processing charges and other relevant factors.

6.9 Payment Provider Availability

Planned creator payment integrations may use third-party payment services, including Paystack.

Any payment splitting, subaccount arrangements, creator settlement or payout functionality is subject to provider approval and supported technical capabilities.

Features described as planned do not constitute a guarantee that those features are currently operational or will become available on a specific date.

07 · KALXA DISCOVERY

Business Advertising Terms

KALXA Discovery allows eligible businesses to advertise products, services, special offers and business information within relevant local discovery categories.

7.1 Advertising Packages

Advertising Package	Price	Duration
Basic Listing	R49	30 days
Standard Promotion	R99	30 days
Featured Promotion	R199	30 days

7.2 Once-Off Advertising

Discovery advertising packages are purchased once for the selected 30-day period.

These packages do not automatically renew.

A business may purchase another advertising period after expiry.

7.3 Advertising Content

Advertisers are responsible for ensuring that submitted information is accurate, lawful and not misleading.

KALXA may review, reject or remove advertising that violates applicable laws or platform policies.

7.4 Featured Placement

Featured Promotion provides eligible priority visibility within relevant KALXA Discovery categories.

Placement depends on category availability, platform rules and the applicable advertising agreement.

7.5 Advertising Results

KALXA does not guarantee any specific number of views, enquiries, leads, customer visits or sales from an advertising package.

08 · PAYMENTS & BILLING

Payment Terms

8.1 Currency

Unless expressly stated otherwise, KALXA's advertised prices are denominated in South African rand (ZAR).

8.2 Payment Processing

KALXA may use third-party payment service providers to process eligible payments.

Payment methods and processing arrangements may vary between KALXA products.

8.3 Additional Charges

Platform commissions may be separate from payment processing fees, taxes, chargebacks, refunds and other applicable charges.

The total amount payable and any additional charges for which a customer is responsible must be disclosed before payment.

8.4 Transaction Records

Customers should retain transaction confirmations and payment references for their records.

Where applicable, KALXA or the relevant payment provider will make transaction information available in accordance with the applicable service and legal requirements.

8.5 Payment Verification

KALXA may require successful payment verification before activating paid services or providing access to restricted features.

Failed, reversed or unauthorised payments do not establish entitlement to paid services.

8.6 Third-Party Transactions

Some transactions involve independent event organisers, creators or other merchants.

The relevant checkout or agreement should identify the contracting parties, applicable fees, recipient of funds and settlement arrangements.

09 · REFUNDS & CANCELLATIONS

Refund and Cancellation Terms

Refund and cancellation requests are assessed according to the relevant product agreement, service status, payment circumstances and applicable South African law.

9.1 Once-Off Purchases

Once-off purchases include Creator activation fees, Creator plan upgrades and Discovery advertising.

Refund eligibility depends on applicable statutory rights, the agreed service terms and whether the relevant service has been supplied.

9.2 Monthly Subscriptions

Restaurant subscriptions are subject to the agreed monthly billing and cancellation arrangements.

Where applicable, customers retain their statutory rights regarding cancellation of fixed-term consumer agreements.

9.3 Event Transactions

Ticket cancellation and refund requests may require coordination with the relevant event organiser.

The responsible seller remains subject to applicable consumer protection obligations.

9.4 Statutory Consumer Rights

Nothing in these terms excludes, restricts or limits any consumer right that cannot lawfully be excluded under South African law.

Any applicable electronic transaction cooling-off rights and statutory exceptions will be respected.

For more information, please read our Refund Policy and Cancellation Policy .

10 · ACCEPTABLE USE

User Responsibilities

Users must use KALXA platforms lawfully and responsibly.

The following activities are prohibited:

Publishing fraudulent, unlawful or misleading content.
Selling fraudulent or unauthorised event tickets.
Uploading content that infringes another person's intellectual property rights.
Attempting unauthorised access to KALXA systems or accounts.
Using automated tools to disrupt the platform or misuse its infrastructure.
Impersonating another individual or business.
Conducting unlawful fundraising or misleading supporter campaigns.
Manipulating payment records, QR tickets or transaction data.

KALXA may investigate suspected violations and take proportionate action, including restricting access or removing content, subject to applicable law.

11 · ACCOUNT SECURITY

Account Registration & Security

Users must provide accurate information when registering for KALXA services.

Users are responsible for keeping account credentials confidential and reporting suspected unauthorised account access.

KALXA may require identity verification, business verification or payment verification before granting access to certain services.

Verification requirements may depend on applicable law, fraud prevention measures and payment provider rules.

12 · INTELLECTUAL PROPERTY

Ownership of Content & Technology

KALXA's platform software, branding, website design, proprietary functionality and related intellectual property belong to KALXA or its respective licensors.

Creators, organisers and businesses generally retain ownership of content they lawfully create and upload, subject to any applicable third-party rights.

By submitting content to a KALXA platform, users grant KALXA a non-exclusive licence to host, store, display and process that content as reasonably necessary to provide the requested services.

Any additional promotional use of submitted content will be governed by the applicable consent or service agreement.

Users must have the necessary rights and permissions to submit content to the platform.

13 · DATA PROTECTION

Privacy & Personal Information

KALXA processes personal information in accordance with its Privacy Policy and applicable South African data protection laws, including the Protection of Personal Information Act where applicable.

Personal information may be processed for account management, transactions, customer support, platform security and other lawful operational purposes.

Certain services rely on third-party technology providers for hosting, payments, databases or digital media.

Details about relevant processing activities, service providers and user rights are described in the Privacy Policy.

14 · SERVICE AVAILABILITY

Platform Availability & Development

KALXA aims to provide reliable digital services.

However, platform availability may be affected by maintenance, technical faults, connectivity problems or third-party service outages.

Some KALXA products and features remain under active development.

Features described as planned or in development are not guaranteed to be available immediately or launched on a specific date.

Where a paid service cannot be provided as contractually agreed, the applicable agreement and statutory remedies will apply.

15 · THIRD-PARTY SERVICES

External Providers & Merchants

KALXA may integrate with third-party technology platforms for payment processing, hosting, database services and media management.

These providers operate under their own applicable service terms and policies.

Independent event organisers, restaurant businesses and creators may also offer products or services through KALXA platforms.

The relevant seller or service provider should be identified before a transaction is completed.

KALXA remains responsible for obligations it has expressly undertaken and those imposed by applicable law.

16 · LIABILITY

Responsibilities & Limitations

KALXA provides technology infrastructure and services according to the applicable agreement.

Independent event organisers, creators and businesses remain responsible for their own lawful activities, representations and contractual commitments.

To the extent permitted by applicable law, KALXA does not guarantee business performance, event attendance, advertising conversions or creator earnings.

Nothing in these terms excludes liability where doing so would be prohibited by applicable South African law.

Any contractual limitations of liability are subject to mandatory consumer protection requirements and the terms of the relevant agreement.

17 · COMPLAINTS & DISPUTES

Resolving Customer Concerns

Customers who experience a problem with a KALXA service should contact customer support.

Please provide the relevant transaction reference, account information and a description of the issue.

KALXA will review complaints relating to services for which it is responsible.

Where a dispute relates to an independent seller, KALXA may direct the customer to the relevant organiser, creator or business while addressing its own applicable obligations.

Customers retain the right to approach relevant regulatory, consumer protection or dispute resolution bodies where applicable.

18 · APPLICABLE LAW

Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Applicable legislation may include the Consumer Protection Act, Electronic Communications and Transactions Act, Protection of Personal Information Act and other relevant laws.

Nothing in these Terms removes statutory rights or remedies that cannot lawfully be excluded.

19 · CONTACT INFORMATION

Contact KALXA

For questions about these Terms and Conditions, payment arrangements, platform services or customer support, please contact us.

KALXA (PTY) LTD

Registration Number: 2026/767893/07
Email: lasie@kalxa.co.za
Phone: +27 76 611 4909
Registered Address:
70047 Zakheni
KwaMhlanga, 1022
Mpumalanga
South Africa